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FAQ

Payment

What are your payment terms?

Payment for all orders must be received in full prior to shipment. 

What payment methods do you accept?

Our preferred payment method is direct deposit via Wire Transfer or Electronic Funds Transfer (EFT) or Interac E-Transfer. Our banking details will be provided to in your confirmation email and on the order confirmation screen. If you are unable to pay via wire transfer, please contact our Client Care Team to discuss alternative arrangements.

Shipping and Delivery

What are the shipping fees?

Shipping is included in the cost of all wholesale products.

What shipping carriers do you use?

Orders are shipped with Canada Post Expresspost or Purolator and typically received in 2 - 5 business days. 

How do I track my order?

You will be emailed a tracking number after your order has shipped which can be used to track the package on the carrier website. 

What are your case pack sizes?

Most products are sold in case packs of 24 units. Some higher value products are sold in case packs of 12 units.

What is the lead time for shipping orders?

We aim to have all orders of in stock products shipped within 2 business days after receipt of payment for your order.

Registration & Accounts

Who is eligible to purchase wholesale on your website?

All Saskatchewan based cannabis businesses that holds a valid SLGA Cannabis Retail Store or Cannabis Wholesale permit are able to purchase directly from Agro-Greens on our website. If you are operating a licensed cannabis business in another province, you are welcome to browse our products and contact our sales team to find out how you can purchase our products.  

How do I register for a wholesale account?

If you are a Saskatchewan based cannabis businesses that holds a valid SLGA Cannabis Retail Store or Cannabis Wholesale permit, please contact our Client Care Team with the following information to set up an account:

  • Company Name
  • Shipping Address
  • Billing Address
  • Billing Contact (Name, Email, Phone)
  • Purchasing Contact (Name, Email, Phone) 
  • Attach a copy of your Retail Cannabis Permit